Privacy Policy

We collect information you provide directly to us when you use our services, request quotes, or communicate with us.

Personal Information:

• Name and contact information (email, phone, address)
• Business information (company name, industry, role)
• Project details and specifications
• Payment information (processed securely through third-party providers)
• Communication records (emails, messages, support tickets)

Technical Information:

• Design files and 3D models submitted for printing
• Website usage data (IP address, browser type, pages visited)
• Device information and preferences
• Cookies and similar tracking technologies

Project Files:

• 3D design files (STL, OBJ, 3MF, etc.)
• Technical drawings and specifications
• Reference images and documentation
• Project notes and requirements

We use the information we collect for the following purposes:

Service Delivery:

• Process and fulfill your 3D printing orders
• Provide quotes and project consultations
• Communicate about project status and delivery
• Provide customer support and technical assistance

Business Operations:

• Process payments and maintain financial records
• Improve our services and develop new offerings
• Analyze usage patterns and optimize our website
• Comply with legal and regulatory requirements

Communication:

• Send project updates and delivery notifications
• Respond to inquiries and provide support
• Send occasional service announcements (with opt-out option)
• Request feedback on completed projects

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers:

• Payment processors for secure transaction handling
• Cloud storage providers for secure file storage
• Email service providers for communication
• Shipping companies for order delivery

Legal Requirements:

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with business transfers or mergers

With Your Consent:

• When you explicitly authorize information sharing
• For marketing partnerships (opt-in only)
• For case studies or testimonials (with permission)

We implement appropriate technical and organizational measures to protect your information:

Technical Safeguards:

• Encryption of data in transit and at rest
• Secure cloud storage with access controls
• Regular security updates and monitoring
• Secure payment processing (PCI DSS compliant)

Operational Safeguards:

• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices
• Regular security assessments and audits
• Incident response procedures

File Security:

• Design files stored in secure, encrypted storage
• Access logs and monitoring for all file access
• Automatic deletion of files after project completion (unless requested otherwise)
• Confidentiality agreements with all staff

You have the following rights regarding your personal information:

Access and Correction:

• Request access to your personal information
• Update or correct inaccurate information
• Request a copy of your data in a portable format

Deletion and Restriction:

• Request deletion of your personal information
• Restrict processing of your information
• Object to certain uses of your information

Communication Preferences:

• Opt out of marketing communications
• Choose communication methods and frequency
• Update contact preferences at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

We retain your information for the following periods:

Project Files:

• Design files: 90 days after project completion (unless requested otherwise)
• Project documentation: 3 years for warranty and support purposes
• Quality records: 5 years for compliance and improvement

Business Records:

• Customer information: 7 years for tax and legal compliance
• Financial records: 7 years as required by law
• Communication records: 3 years for customer service

Website Data:

• Analytics data: 26 months
• Cookie data: As specified in cookie settings
• Log files: 12 months for security purposes

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and features

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered customers
• Providing notice during your next interaction with our services

Your continued use of our services after any changes indicates your acceptance of the updated policy.